Returns & Exchanges
At Macfox, we want you to be fully satisfied with your high-performance gear, which is why we offer a 30-day return window for items in their original, unused condition. Whether you are upgrading your ride or need a different size, our streamlined process ensures you get back to your adventure as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack your items in their original packaging, ensuring all tags, manuals, and protective materials are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects your return for sports-grade integrity, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing